Privacy Policy for Etrust (PVT) Ltd Mobile Applications

Effective Date: 01.06.2025
Company Name: Etrust (PVT) Ltd
Company Number: PV00322070
Website: https://etrust.lk
Contact Email: support@etrust.lk

1. Introduction
   Etrust (PVT) Ltd (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile applications (“the App”), including the Consumer and Merchant apps offered as part of the “Your Digital Partner” platform.
   
   By using our apps, you agree to the terms of this Privacy Policy.
2. Information We Collect
   We collect the following personal information from users during registration or account setup:
   • Full Name
   • Phone Number
   • National ID / Passport Number
   • Address
   • Profile Photo (optional)
   • Product Warranty Details (linked to your account)
   Additionally, we access the device camera to allow users to capture product images for warranty and claim processing purposes.
   
   We do not collect:
   • GPS or real-time location data
   • Payment or financial information
3. How We Use Your Information
   We use the collected information to:
   • Create and manage your user account
   • Facilitate warranty creation, tracking, and claims
   • Send OTP-based authentication codes
   • Provide notifications and service updates via push messages
   • Improve app performance and user experience through analytics
   Your personal information is not sold or shared with third-party companies. However, we may use aggregated and anonymized data for internal analytics purposes.
4. Third-Party Services
   We use the following third-party services:
   • Firebase: For push notifications
   • AWS Cloud Services: For secure data hosting and backend services
   These providers may have access to limited technical or device information to deliver their services, subject to their own privacy policies.
5. Data Security
   We are committed to protecting your data. We use encryption for data transmitted between the app and our servers. While we do not encrypt data within our database at rest, we take reasonable precautions to prevent unauthorized access.
6. Data Retention and Deletion
   
   • Personal information is retained as long as the user has an active account or uses the services.
   • Users can request data deletion or account termination by emailing support@etrust.lk.
   • Expired warranty-related data may be removed automatically from the system after a certain period.
7. Children’s Privacy
   Our apps are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such data, it will be deleted.
8. User Rights
   You have the right to:
   • Access and update your personal information
   • Request deletion of your data
   • Withdraw consent for data processing by contacting us
9. Changes to This Privacy Policy
   We may update this Privacy Policy periodically. If changes are significant, we will notify users through the app or via email. Your continued use of the app constitutes agreement to the updated policy.
10. Contact Us
    If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
    📧 support@etrust.lk